By using the Junk or Donate website, requesting a quote, scheduling a pickup, submitting a form, or communicating with Junk or Donate, you agree to these Terms & Conditions.
Services
Junk or Donate provides fee-based junk removal, furniture removal, mattress removal, donation pickup, and related hauling services. Pricing, availability, and service eligibility may vary based on location, item type, quantity, accessibility, labor requirements, disposal requirements, and other job-specific conditions.
Quotes and Pricing
Any quote or estimate provided before service may be based on information supplied by the customer. Final pricing may change if the actual items, quantity, access conditions, or required services differ from the information originally provided.
Scheduling
Pickup dates and arrival windows are subject to availability. Junk or Donate may contact customers regarding scheduling, arrival updates, service questions, quotes, confirmations, or changes related to a requested or scheduled service.
Donation of Items
Junk or Donate may attempt to donate reusable items when practical. Acceptance of any item for donation is determined by the receiving charitable organization or donation facility. Junk or Donate does not guarantee that any particular item will be accepted for donation.
SMS/Text Messaging Terms
By providing your mobile phone number and consenting to receive text messages from Junk or Donate, you agree to receive conversational and informational SMS messages related to your inquiries and services. Messages may include quote information, appointment confirmations, scheduling updates, arrival notifications, customer service communications, and other service-related messages.
Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out of SMS messages at any time.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile opt-in information and text-message consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Customer Responsibilities
Customers are responsible for providing accurate information regarding items to be removed, pickup location, accessibility, stairs, elevators, parking restrictions, building requirements, and any potentially hazardous or restricted materials.
Prohibited or Restricted Items
Junk or Donate may refuse items that are hazardous, unsafe, illegal, excessively heavy, contaminated, or otherwise unsuitable for transport, donation, recycling, or disposal.
Property Access
By scheduling service, the customer confirms that they have authorization to permit Junk or Donate and its personnel to enter the property and remove the designated items.
Changes or Cancellations
Customers should notify Junk or Donate as soon as possible if a scheduled service needs to be changed or canceled. Applicable cancellation or rescheduling policies disclosed during booking may apply.
Privacy
Use of personal information is governed by the Junk or Donate Privacy Policy. Please see our Privacy Policy for additional information about how personal information is collected, used, and protected.
Changes to These Terms
Junk or Donate may update these Terms & Conditions periodically. Updates will be posted on this page.
Contact Us
For questions regarding these Terms & Conditions or Junk or Donate services, please contact Junk or Donate through the contact information provided on our website.